Comprehensive Support
From product development to after-sales support, we're with you every step of the way.
OEM/ODM Development
- Custom product design & prototyping
- Material selection & sourcing
- Packaging & branding design
- Pre-production sampling
Quality Assurance
- 3-stage QC inspection process
- ISO 9001:2015 certified
- Third-party lab testing available
- REACH, CPSIA, BSCI compliant
After-Sales Service
- 24/7 technical support hotline
- Remote troubleshooting
- Spare parts supply (10+ years)
- 1-3 year warranty coverage
Logistics & Delivery
- Global shipping (DHL/FedEx/UPS)
- Sea freight for bulk orders
- Customs documentation support
- Real-time shipment tracking
Our Service Process
A streamlined 6-step process to bring your beauty tool project from concept to market.
Inquiry & Consultation
Share your requirements, target market, and budget. Our team provides expert consultation and product recommendations.
Design & Prototyping
Our R&D team creates custom designs and prototypes. You review and approve before production begins.
Sample Production
We produce pre-production samples for your evaluation. Free revisions until you are 100% satisfied.
Mass Production
Full-scale production with strict QC at every stage. Regular progress updates and quality reports provided.
Quality Inspection
Final pre-shipment inspection with detailed photo and video documentation. Third-party inspection available.
Delivery & Support
Secure packaging and global shipping. Ongoing after-sales support and warranty coverage.
Downloads & Documentation
Access product catalogs, manuals, and compliance documents to support your business needs.
Product Catalog
Complete catalog with specifications, pricing guidelines, and MOQ information for all product categories.
Download PDFOperation Manuals
Detailed product care and usage instructions for makeup brushes, sponges, nail tools, and more.
Download PDFCertification Docs
ISO 9001, BSCI, REACH, CPSIA compliance certificates and test reports available upon request.
Request DocsVideo Tutorials
Product demonstration videos, factory tour, and manufacturing process videos coming soon.
Coming SoonFrequently Asked Questions
Find answers to common questions about our products, services, and ordering process.
We offer a standard 1-year warranty on all beauty tools, which can be extended to 3 years for bulk orders. The warranty covers manufacturing defects and material issues under normal use conditions.
Yes, we provide free on-site training for large orders, including product usage demonstrations, care instructions, and maintenance tips. For smaller orders, we supply comprehensive video tutorials and detailed product manuals.
Standard products: 15-30 business days. Custom OEM/ODM products: 30-45 business days (including sampling and design approval). Rush orders can be accommodated with prior arrangement.
Absolutely! We ship to 50+ countries worldwide via DHL, FedEx, UPS, and sea freight. We handle all export documentation and can arrange door-to-door delivery with customs clearance support.
We implement a 3-stage QC process: incoming material inspection, in-line production checks, and final pre-shipment inspection. If any quality issue is found, we offer free replacement or refund within the warranty period.
Yes! We provide samples for quality evaluation. Sample fees are refundable upon placing a bulk order (minimum $500). Standard samples ship within 3-5 business days; custom samples take 7-10 business days.
Need Immediate Assistance?
Contact our support team now. We typically respond within 2 business hours during working days.